Returns & Exchanges

At Secret Nails, we want you to be completely satisfied with your professional beauty products. If you are not happy with your purchase, we offer a 30-day return policy for unopened and unused items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for return to receive your unique Return Authorization Number.

• 2.
  Pack with Care

  Place the unused items back in their original packaging, ensuring all seals are intact and the products are securely cushioned for transit.

• 3.
  Ship to Secret Nails

  Affix the provided shipping label to your parcel and drop it off at any authorized carrier location to be sent back to our distribution center.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.